Return & Refund Policy
Learn about our return process, refund policy, and cancellation procedures
Customer Satisfaction Guarantee
At Cozera.shop, we are dedicated to providing high-quality lighting products to our customers. We understand that occasionally, circumstances may require you to return or seek a refund for your purchase. If for any reason, you are not completely satisfied with your purchase, we offer a convenient 30-day return policy.
This policy outlines the terms and conditions governing returns and refunds for items bought on our website.
Eligibility for Returns
You are eligible for a return or refund under the following circumstances:
- Defective Products: Items that are damaged or defective, including manufacturing defects and quality issues
- Wrong Product: If you receive an item that is not the one you ordered
- Change of Mind: Returns due to personal preference within 30 days of receipt
Timeframe: You must notify us of your intention to return a product within 30 days of receiving it.
Non-Returnable Items
The following items are not eligible for return:
- Products that have been used, damaged, or altered, unless the issue is due to a manufacturing defect
- Sale items, customized, or personalized products, unless they arrive defective or damaged
- Items not in original condition, including missing labels or original packaging
Return Process
Request a Return
Contact our customer service team at support@cozera.shop, providing your order number, reason for return, and relevant photos.
Return Confirmation
Our team will assess your request and respond within 1–2 business days with approval and return instructions.
Ship the Item
Return the item in its original condition with all labels and packaging. Provide tracking number for verification.
Refund Processing
Refund processed within 1–2 business days after we confirm the item matches the description.
Policy Details
Refund Process
Refunds will be processed within 1–2 business days after we confirm the returned item. Refunds will be made to your original payment method.
Processing Time: Typically takes 7–10 days to appear in your account, depending on your card issuer.
Return Charges
We cover shipping costs if: Return is due to our error (incorrect items, quality problems, defective products).
Customer pays shipping if: Return is due to personal preference or ordering the wrong item/color.
No additional handling fees for returns.
Exchanges
If you wish to exchange your item for a different size or model, please indicate your preference when contacting us.
No additional handling fees or shipping charges for exchanges initiated due to our error.
Cancellation & Restocking
Cancellation: Cancel orders within 24 hours of payment without charge. Once shipped, standard return policy applies.
Restocking Fee: We do not charge any restocking fees for returned items.
Need Help With Returns?
Our customer support team is here to assist you with any questions about returns, refunds, or exchanges.
Note: Cozera.shop reserves the right to update and modify this Return and Refund Policy at any time. It is your responsibility to review this policy periodically for any changes. Your continued use of our website constitutes acceptance of these policies.