Shipping & Order Information
Learn about our shipping policies, delivery times, and order processing
Shipping Details
| Country / Region | Shipping Time | Shipping Fees | Order Handling Time |
|---|---|---|---|
| United States, Canada, United Kingdom, France, Germany, Italy, Spain, Australia, UAE, New Zealand | 10–15 business days | Free | 1–3 business days |
Business Days: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8)
Tracking Your Package
Once your order has shipped, you’ll receive a tracking number via email or in your account dashboard.
Please allow 24–48 hours for tracking details to update after dispatch.
Processing Time
Generally it takes 1-3 business days for processing after receiving your order. Please allow extra time for tracking information to be updated.
Note: Orders will not be processed on Saturday and Sunday.
Additional Order Information
Delivery Time
We do our best to ship your orders from our warehouses as quickly as possible. After your order has shipped, a shipping confirmation email will be sent to your email address.
Address Changes
NO FEE for changing shipping address BEFORE we provide you the tracking number.
Order Tracking
If you have already registered on Cozera.shop, you can track your order in your account. If not registered, track with your Order ID and email.
Order Cancellation
Cancel your order before shipping for full refund. Once shipped, standard return policy applies.
Safe & Secure Payments
All payments on Cozera.shop are processed using advanced encryption technology, ensuring your personal information remains safe and secure throughout checkout.
Always Here to Help
Need help with your order or tracking? Our friendly customer support team is always ready to assist.
Customer Support Hours:
Monday to Friday: 9:00 AM – 6:00 PM
Contact us: support@cozera.shop